After-sales maintenance solutions

Establish a customer furniture file, and record in detail the furniture model, purchase time, material and other information. When problems arise with furniture, such as cracking of solid wood furniture, damage to hardware, stains on fabric sofas, etc., customers can report the problem through online or offline channels. Professional maintenance personnel will come to the door in a timely manner and use professional tools and matching materials to repair the furniture, preserving the original style of the furniture as much as possible. At the same time, regularly carry out popular science education on furniture maintenance, and guide customers on daily maintenance methods through online tweets, offline lectures, etc., such as how to prevent wooden furniture from moisture and cracking, and how to clean and care for leather furniture. In addition, a regular on-site maintenance service is also launched, which can be booked twice a year. Professionals will perform deep cleaning, waxing, reinforcement, etc. on the furniture to comprehensively guarantee the performance and appearance of the furniture, so that customers’ furniture can always be kept in good condition and enhance the durability of the home experience.